Your information. Your rights. Our responsibilities.

Effective September 1, 2026

Your rights

You may ask to inspect or receive an electronic or paper copy of your medical record; correct information you believe is incomplete or incorrect; receive confidential communications in a particular way or place; limit certain uses or disclosures; receive an accounting of certain disclosures; receive a paper copy of this notice; or have a legally authorized representative act for you.

If you pay in full out of pocket, you may ask us not to share information about that service with your health plan for payment or health-care operations unless the law requires disclosure. We are not required to agree to every other requested restriction, but we will honor requests when the law requires us to do so.

You may file a complaint if you believe your privacy rights were violated. Frontline Therapy will not retaliate against you for filing a complaint.

Your choices

You may tell us whether and how to share certain information with family, friends, or others involved in your care or payment for your care. We obtain written authorization before using or disclosing information for marketing, selling protected health information, or most disclosures of psychotherapy notes. Frontline Therapy does not sell protected health information. You may revoke an authorization in writing except to the extent we have already relied on it.

How we may use and disclose information

When permitted or required by law, we may use or disclose health information to provide and coordinate treatment; operate the practice and improve services; bill and obtain payment; perform public-health and safety activities; make legally required reports; reduce a serious threat to health or safety; comply with health oversight; respond to qualifying legal process; address workers’ compensation or law-enforcement requests; work with a coroner, medical examiner, or funeral director; or conduct research with required protections.

Mental-health records, psychotherapy notes, substance-use-disorder records, and other specially protected information may be subject to stricter federal or state rules. We apply the more protective rule when it applies. To the extent Frontline Therapy maintains substance-use-disorder patient records governed by 42 C.F.R. Part 2, those records will not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you without your written consent or a qualifying court order and subpoena, as applicable.

Our responsibilities

We are required by law to maintain the privacy and security of protected health information, follow the duties and privacy practices in the current notice, and provide a copy. We will notify affected individuals as required if a breach may have compromised their information.

We will not use or disclose your information other than as described here unless you authorize us in writing or the law permits or requires it. If state law provides greater protection, we follow that law.

Electronic services and communications

Frontline Therapy uses SimplePractice for its secure client portal, telehealth, forms, scheduling, messaging, and clinical records. Email, text-message reminders, ordinary voicemail, and internet services carry privacy risks. Tell us if you want a different reasonable communication method. Do not use this marketing website or ordinary email for emergencies or detailed clinical information.

Changes to this notice

We may change this notice and make revised terms apply to information we already maintain and information received in the future. The current notice will be available through the client portal, upon request, and on this website.

Questions and complaints

Contact the Frontline Therapy Privacy Office at (619) 786-6826 to exercise your rights, request a copy, or make a privacy complaint. Current clients may also use the secure Client Portal.

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue SW, Washington, DC 20201; 1-877-696-6775; or hhs.gov/hipaa/filing-a-complaint.